Needle & Spark Connect Support
Connect Setup Guide.
Simple steps for positioning, testing, caring for, and getting the best result from your Connect product.
1
Choose a destination
A website, contact card, Google review page, social profile, menu, payment page, Wi-Fi page, or pet profile.
2
We program and test
The embedded NFC chip receives the destination. We verify it with compatible devices and check the QR backup when included.
3
Your customer taps
They hold a compatible phone near the marked area or scan the QR code. No special app is normally required.
Setup & Care
Keep The Tap Area Clear.
- Place the product where customers can reach the marked tap area comfortably.
- Do not drill, cut, bend, or engrave through the marked NFC area.
- Keep unsupported metal objects away from the tap area.
- Test the destination after changing a website, menu, review link, or social username.
- If a tap does not register, try the phone’s upper back edge and use the QR backup.
Need setup help?
Include your order number, product, phone model, and what happens when you tap. We’ll help isolate whether the issue is placement, device settings, or the destination.
Contact Support →Need Help Making The Connection?
Tell us what the product should do, how many you need, and whether you already have artwork and a destination link.
Request a Connect Quote →