Connect FAQs.
Clear answers about compatibility, customization, NFC, QR backup, destinations, ordering, and support.
Good To Know Before You Order.
Does Connect work with every phone?
Most modern NFC-enabled smartphones can read a properly positioned tag. A printed QR backup provides another path where the product design allows.
Does the customer need an app?
Normally no. Tapping uses the phone’s built-in NFC behavior; QR codes open through the camera.
Can the destination be changed?
That depends on the setup purchased. A direct-programmed tag may require reprogramming, while a managed redirect or profile can allow later updates.
Will NFC work on metal?
Only with the correct on-metal tag or isolation. We select the construction for the product material and test the completed item.
What artwork can I upload?
Vector artwork is best. High-resolution PNG, JPG, and PDF files are also accepted. We review submitted artwork before production and contact you if changes are needed.
What happens after checkout?
We review your personalization, artwork, destination, and quantity. We’ll contact you if anything is unclear before production.
Can I order for a team or multiple locations?
Yes. Use the bulk quote path for employee cards, multiple counters, multiple locations, or coordinated business bundles.
Where should customers tap?
Tap placement varies by phone. Hold the top or back of the phone near the marked area for a moment without moving it.
Need Help Making The Connection?
Tell us what the product should do, how many you need, and whether you already have artwork and a destination link.
Request a Connect Quote →