This policy explains how Needle & Spark in Oak Lawn, Illinois handles information connected with this website and the inquiries you send to us.
Information you choose to share
When you contact us by email, phone or text, we may receive your name, email address, phone number, business or organization, and details about your project. Project details may include products, quantities, sizes, colors, your required date, delivery preferences and artwork you provide.
How the contact form works
The contact form on this website prepares a draft in your email application. Entering information or selecting “Prepare email” does not send an inquiry to Needle & Spark. You review and send the draft yourself. This website does not save the form entries to a customer database.
Artwork can be attached in your email application before you send the message. The email-draft form does not upload artwork directly to a web server. Separate quote or order tools on this website may accept artwork uploads and process them to prepare your request; copies may remain in business email or project records. Your email provider processes drafts, messages and attachments under its own privacy practices.
How we use your information
We use information you send us to review your request, answer questions, prepare pricing, plan production, complete an order and provide customer service. We do not sell information submitted through the website or sent to us for a project inquiry.
Artwork and project records
Artwork and other files you email may remain in our business email or project records when needed to respond to your request, produce an order or maintain business records. Send only the information and files needed for your project.
Website hosting and service providers
Hosting, security, email and communications providers may process information needed to operate their services. This may include technical information such as IP addresses, browser details, requested pages and access times, as well as the messages you choose to send.
The live WordPress website uses hosting and security services and may use analytics or cookies through its installed plugins and settings. These services can process device, browser and usage information. Your browser lets you manage or remove cookies; restricting cookies may affect some website features.
When you follow a link to another website or use an email, phone or messaging service, that provider’s privacy practices apply.
Online purchases
The main Shop page introduces future online shopping. Separate quote, ordering or payment services may have their own information-handling practices. Payment details should be entered only through the payment service provided for your order, never in a general project inquiry. This policy will be updated as online ordering changes.
Your choices
You can choose not to send an inquiry or leave optional fields blank. You may ask what contact information we hold from your request, or ask us to correct or delete it. Some information may need to remain for an active quote, an order, a legal requirement or a business record.
To make a request, email info@needleandspark.com. Include enough information for us to locate your inquiry; we may need to verify the request before changing or releasing records.
Changes to this policy
We may update this policy as the website or our services change. The date above identifies the latest update.
Contact us
Needle & Spark
Oak Lawn, IL
Email: info@needleandspark.com
Phone: (708) 586-5680